Privacy Policy

This is the Privacy Policy of Devolver Pty Ltd ACN 653 362 853.

We respect your privacy. This privacy policy explains how we collect, use, and disclose your personal information

1. About This Policy

This Privacy Policy explains how Devolver Pty Ltd ACN 653 362 853 (we/us) collects, uses, and handles your personal information when you visit and use our website (www.devolver.com.au), purchase containers, or enquire about or book our event hire services.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy was last updated in May 2025.

2. Information We Collect

We may collect the following personal information:

• Contact information — name, email address, phone number, billing and delivery address.

• Payment information — payment card or bank details (processed securely via third-party payment providers; we do not store full card details).

• Order and transaction information — purchase history, hire bookings, and related communications.

• Technical information — IP address, browser type, device details, and website usage data collected via cookies and analytics tools such as Google Analytics.

• Marketing preferences — your communication preferences and any opt-in or opt-out choices.

3. How We Collect Information

We collect information in the following ways:

• Directly from you — when you place an order, submit a hire enquiry, contact us, or subscribe to our mailing list.

• Automatically — through cookies and analytics tools as you browse our website.

4. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders and hire bookings.

• Communicate with you about your orders, bookings, and enquiries.

• Send you marketing and promotional communications (where you have opted in or where permitted by law).

• Improve our website, products, and services.

• Comply with our legal obligations.

5. Disclosure of Information

We may share your personal information with:

• Service providers — including payment processors, email platforms, delivery carriers, and website analytics services, where necessary to provide our services.

• Legal and regulatory bodies — if required by law, court order, or to protect our legal rights.

• Business transfers — in connection with a sale, merger, or transfer of our business or assets.

We do not sell your personal information to third parties.

6. Cookies

We use cookies and similar technologies to improve your experience on our website, analyse traffic, and support marketing. Most browsers allow you to manage or disable cookies. Disabling cookies may affect some functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including legal and business record-keeping requirements.

9. Your Rights

You have the right to:

• Access the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Opt out of marketing communications at any time by using the unsubscribe link in any email or by contacting us directly.

To make a request, contact us at admin@devolver.com.au or via www.devolver.com.au/contact.

10. Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Children

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected a child's information, please contact us.

12. Complaints

If you have a concern about how we have handled your personal information, please contact us first. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

13. Updates to This Policy

We may update this Privacy Policy from time to time. The current version will always be posted on our website.

14. Contact Us

Devolver Pty Ltd

Email: admin@devolver.com.au

Website: www.devolver.com.au/contact